Student Administrator

Website LD Training Services Limited

Education Inspires Change

Job Purpose and Scope:

  • To assist Student Engagement Officer and Registrar in pre and post admission student IAG
  • To populate and maintain accurate student records and fill in any gaps
  • To support students with applications
  • To deliver administrative support with efficiency
  • Ensure availability of accurate student records
  • Supervise housekeeping of the premises
  • To maintain attendance records and co-ordinate with students regarding absences
  • Provide and obtain information

Key Responsibilities

  • First point of contact for enquiries from all mediums (such as: phone, online & walk-ins) – record all enquiries.
  • Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly.
  • Provide relevant customer service as the face of the organisation.
  • Communicate with students to request/receive information where relevant and log information.
  • Ensure support in the implementation of the University’s Access and Participation plan.
  • Supporting students throughout the learning journey.
  • Populate and maintain hard copies and electronic version of student records.
  • Fill in any gaps if any records are missing.
  • Update CRM system
  • Support students in the use of university admission systems.
  • Ensuring that student records are readily available as and when needed.
  • Ensure student attendance is regularly and accurately recorded.
  • Give campus tours to students if required.
  • Address student requests such as letter request
  • Guide students on making applications (Partner Universities or Student Finance)
  • Book appointment with students as required.
  • Collect student documents and file as appropriate

Highest Qualification : GCSE

Professional Experience: Ideally, previous experience of working in an education sector and/or training provider into Student support department.

Annual Salary & Benefits : LD Training offers competitive remuneration packages dependent upon qualifications and experience and a flexible working pattern.

Job Type: Full-time


  • Company pension


  • 8 hour shift

Ability to commute/relocate:

  • Stanmore, HA7 1FW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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