Student Administrator

Website LD Training Services Limited

Education Inspires Change

Job Purpose and Scope:

  • To assist Student Engagement Officer in pre and post admission student IAG
  • To populate and maintain accurate student records and fill in any gaps
  • To support students with their application
  • To deliver administrative support with efficiency
  • Ensure availability of accurate student records
  • Supervise housekeeping of the premises
  • To maintain attendance records and co-ordinate with students regarding absences

Key Responsibilities:

  • 1st point of contact for enquiries from all mediums (such as: Phone, online & walk-ins) – record all enquiries.
  • Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly.
  • Provide relevant customer service as the face of the organisation.
  • Communicate with students to request information or to provide them any updates where relevant and log information.
  • Ensure support in the implementation of the University’s Access and Participation plan.
  • Supporting students throughout the learner’s journey.
  • Populate and maintain hard copies and electronic version of student records.
  • Fill in any gaps if any records are missing. Attention to detail while working on Student database system.
  • Support students with applications and in the use of university admission System.
  • Ensuring that student records are readily available as and when needed.
  • Ensure student attendance is regularly and accurately recorded.
  • Give campus tours to students if required.
  • Deal with student requests such as letter request (if manual)
  • Guide students on making application with the university or student finance.
  • Book appointment with students.
  • Collect student documents and file as appropriate.
  • Ensure that all relevant day to day printable templates are readily available.
  • Provide Student counselling for admissions.
  • Comply with all GDPR regulations while engaging with student data.
  • Abide by all departmental and company policies and procedures.
  • Available to work over the weekend

To be successful in this role you will require the following skills

  • Proficiency in basic office software including WORD/EXCEL/OUTLOOK etc.
  • Excellent communication & interpersonal skills
  • Ability to manage own workload and be able to prioritise tasks
  • Attention to details
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