Student Administrator

  • Full Time
  • Dudley

Website LD Training Services Limited

Education Inspires Change

About the Position: We are looking for a Student Administrator with previous experience into HE Education student support team.

Job Purpose and Scope:

  • To assist Student Engagement Officer and Registrar in pre and post admission student IAG
  • To populate and maintain accurate student records and fill in any gaps
  • To support students with applications
  • To deliver administrative support with efficiency
  • Ensure availability of accurate student records
  • Supervise housekeeping of the premises
  • To maintain attendance records and co-ordinate with students regarding absences
  • Provide and obtain information

 

Key Responsibilities:

  • First point of contact for enquiries from all mediums (such as: phone, online & walk-ins) – record all enquiries.
  • Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly.
  • Provide relevant customer service as the face of the organisation.
  • Communicate with students to request/receive information where relevant and log information.
  • Ensure support in the implementation of the University’s Access and Participation plan.
  • Supporting students throughout the learning journey.
  • Populate and maintain hard copies and electronic version of student records.
  • Fill in any gaps if any records are missing.
  • Update CRM system
  • Support students in the use of university admission systems.
  • Ensuring that student records are readily available as and when needed.
  • Ensure student attendance is regularly and accurately recorded.
  • Give campus tours to students if required.
  • Address student requests such as letter request
  • Guide students on making applications (Partner Universities or Student Finance)
  • Book appointment with students as required.
  • Collect student documents and file as appropriate.
  • Comply with all GDPR regulations while engaging with student data.
  • Abide by all departmental and LDT policies and procedures.
  • Available to work over the weekend
  • Refer to Line Manager and Head of Department for queries, complaints, and anomalies.

Highest Qualification : GCSE

Job Location : Dudley

Annual Salary  & Benefits

LD Training offers competitive remuneration packages dependent upon qualifications and experience and a flexible working pattern.

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