Student Administrator

Website LD Training Services Limited

Education Inspires Change

About the Position: We are looking for a Student Administrator with previous experience into HE Education student support team.

Job Purpose and Scope:

  • To assist Student Engagement Officer and Registrar in pre and post admission student IAG
  • To populate and maintain accurate student records and fill in any gaps
  • To support students with applications
  • To deliver administrative support with efficiency
  • Ensure availability of accurate student records
  • Support housekeeping of the premises
  • To maintain attendance records and co-ordinate with students regarding absences
  • Provide and obtain information

Key Responsibilities:

  • First point of contact for enquiries from all mediums (such as: phone, online & walk-ins) – record all enquiries.
  • Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly.
  • Communicate with students to request/receive information where relevant and log information.
    Ensure support in the implementation of the University’s Access and Participation plan.
  • Populate and maintain hard copies and electronic version of student records and accurately update CRM system
  • Ensure student attendance is regularly and accurately recorded.
  • Address student requests such as letter request
  • Guide students on making applications (Partner Universities or Student Finance)
  • Book appointment with students as required.
  • Collect student documents and file as appropriate.
  • Comply with all GDPR regulations while engaging with student data.
  • Available to work over the weekend

Minimum Qualification : GSCE in English (or equivalent)

Computer Literacy : Competent

Professional Experience :  Ideally, previous experience of working in an education sector and/or training provider into Student support department.

Key Skills Set:

  • Experience related to customer service
  • Knowledge of Student Finance England applications.
  • Excellent written and verbal communication & interpersonal skills
  • Ability to manage own workload and be able to prioritise tasks
  • Attention to detail

Salary and Benefits :LDT offers a competitive remuneration package and benefits dependent upon qualifications and experience

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